Goa best e-governed state in India: IDC
Goa best e-governed state in India
Goa has emerged as the best e-governed state in the country followed by Karnataka in a study conducted by research firm IDC India for leading IT industry magazine, Dataquest. Delhi stands third in the ranking while the fourth and fifth place is taken by Gujarat and Andhra Pradesh.
The state having the poorest record in e-governance is Uttar Pradesh. Other laggards are Himachal Pradesh, Orissa, Punjab and Rajasthan, which is at the second last place.
Assam, Goa, Delhi, Karnataka are the best four regional e-Governed states. The ranking is a part of the e-Governance Satisfaction Study 2006 conducted in 20 states and carried by the CyberMedia publication in its March 15 issue.
A survey of the key IT functionaries in 20 Indian states was conducted by IDC India to assess their ICT policy and vision and to understand their priorities for e-Governance. An evaluation of the effectiveness of IT departments was done through a survey of 3,033 citizens and business users, with rural and urban areas contributing an equal number.
The states were ranked on citizen satisfaction and e-Readiness of individual states. The ranking took into account three criteria – level of satisfaction of citizens and industry and e-readiness of the government. The satisfaction of citizens was measured on the ease of interaction, availability and quality of services. The three-phase study did not take into account states like Jammu and Kashmir, Manipur, Mizoram, Meghalaya, Nagaland and Tripura and the Union Territories.
Commenting on the Dataquest-IDC study, Pradeep Gupta, Publisher and Chairman of CyberMedia said, "This survey of over 3,000 citizens shows that businesses show higher satisfaction with e-Governance initiatives than individual citizens. The track record of successful government-to-business projects is steadily improving, but most states have a very long way to go in citizen services."
Karnataka tops in citizen scorecard Not surprisingly, residents of the IT nerve center of India – Karnataka - were the most satisfied with the e-governance services provided by the state government, followed by Goa and Gujarat. Maharashtra and Assam took the fourth and fifth place.
Citizens in Orissa, Rajasthan, Himachal Pradesh, Punjab and Uttar Pradesh (at the bottom) were the least satisfied with the e-governance service in their respective states, the Dataquest study revealed. Citizens gave the lowest satisfaction score to Punjab for police and security, followed again by Punjab for power utilities. Businesses also gave thumbs up to Karnataka by ranking it at the top for e-governance services. Goa and Gujarat took the second and third place followed by Andhra Pradesh, and Assam.
The study found that corporations were least satisfied with the e-governance services and initiatives taken by Chhattisgarh, Himachal Pradesh, Rajasthan, Uttar Pradesh and Punjab. In services for business organizations, the maximum score has been bagged by Assam for passport services, followed by Gujarat, for power utilities.
Goa, Delhi and AP top in e-readiness E-readiness scores are generally low across the board; clearly indicating that significantly more works needs to be done. The study exhorts states to put in more e-Governance initiatives in place and to ensure that those initiatives reach the intended beneficiaries.
Delivery of benefits to citizens is identified as the key result area for the states. The top five states in terms of e-readiness are Goa, Delhi, Andhra Pradesh, Uttarakhand and Punjab while the bottom five are Haryana, Jharkhand, UP, Rajasthan and Orissa.
According to the study business and individuals are also satisfied with way IT has made services like education, power utilities, income tax department, passport services, Supplies, provisions and business registration more accessible and easier to use.
However, state governments have not used IT to improve services like police, security, agriculture and licenses and permits, which are pain areas, states the study. Overall, businesses show higher satisfaction with e-Governance initiatives than individual citizens, states the Dataquest study. This is attributed to businesses interacting directly with governments oftener than individuals. The state governments are also more focused towards businesses when it comes to e-Governance.
http://www.dqchannels.com/content/reselleralert/107031205.asp
Goa has emerged as the best e-governed state in the country followed by Karnataka in a study conducted by research firm IDC India for leading IT industry magazine, Dataquest. Delhi stands third in the ranking while the fourth and fifth place is taken by Gujarat and Andhra Pradesh.
The state having the poorest record in e-governance is Uttar Pradesh. Other laggards are Himachal Pradesh, Orissa, Punjab and Rajasthan, which is at the second last place.
Assam, Goa, Delhi, Karnataka are the best four regional e-Governed states. The ranking is a part of the e-Governance Satisfaction Study 2006 conducted in 20 states and carried by the CyberMedia publication in its March 15 issue.
A survey of the key IT functionaries in 20 Indian states was conducted by IDC India to assess their ICT policy and vision and to understand their priorities for e-Governance. An evaluation of the effectiveness of IT departments was done through a survey of 3,033 citizens and business users, with rural and urban areas contributing an equal number.
The states were ranked on citizen satisfaction and e-Readiness of individual states. The ranking took into account three criteria – level of satisfaction of citizens and industry and e-readiness of the government. The satisfaction of citizens was measured on the ease of interaction, availability and quality of services. The three-phase study did not take into account states like Jammu and Kashmir, Manipur, Mizoram, Meghalaya, Nagaland and Tripura and the Union Territories.
Commenting on the Dataquest-IDC study, Pradeep Gupta, Publisher and Chairman of CyberMedia said, "This survey of over 3,000 citizens shows that businesses show higher satisfaction with e-Governance initiatives than individual citizens. The track record of successful government-to-business projects is steadily improving, but most states have a very long way to go in citizen services."
Karnataka tops in citizen scorecard Not surprisingly, residents of the IT nerve center of India – Karnataka - were the most satisfied with the e-governance services provided by the state government, followed by Goa and Gujarat. Maharashtra and Assam took the fourth and fifth place.
Citizens in Orissa, Rajasthan, Himachal Pradesh, Punjab and Uttar Pradesh (at the bottom) were the least satisfied with the e-governance service in their respective states, the Dataquest study revealed. Citizens gave the lowest satisfaction score to Punjab for police and security, followed again by Punjab for power utilities. Businesses also gave thumbs up to Karnataka by ranking it at the top for e-governance services. Goa and Gujarat took the second and third place followed by Andhra Pradesh, and Assam.
The study found that corporations were least satisfied with the e-governance services and initiatives taken by Chhattisgarh, Himachal Pradesh, Rajasthan, Uttar Pradesh and Punjab. In services for business organizations, the maximum score has been bagged by Assam for passport services, followed by Gujarat, for power utilities.
Goa, Delhi and AP top in e-readiness E-readiness scores are generally low across the board; clearly indicating that significantly more works needs to be done. The study exhorts states to put in more e-Governance initiatives in place and to ensure that those initiatives reach the intended beneficiaries.
Delivery of benefits to citizens is identified as the key result area for the states. The top five states in terms of e-readiness are Goa, Delhi, Andhra Pradesh, Uttarakhand and Punjab while the bottom five are Haryana, Jharkhand, UP, Rajasthan and Orissa.
According to the study business and individuals are also satisfied with way IT has made services like education, power utilities, income tax department, passport services, Supplies, provisions and business registration more accessible and easier to use.
However, state governments have not used IT to improve services like police, security, agriculture and licenses and permits, which are pain areas, states the study. Overall, businesses show higher satisfaction with e-Governance initiatives than individual citizens, states the Dataquest study. This is attributed to businesses interacting directly with governments oftener than individuals. The state governments are also more focused towards businesses when it comes to e-Governance.
http://www.dqchannels.com/content/reselleralert/107031205.asp
posted by Sandip K. Dasverma at
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